> APPLICANTS RESIDING IN KY, UTAH, ARIZONA, GEORGIA, PENNSYLVANIA. MISSISSIPPI, INDIANA, VIRGINIA, & WASHINGTON WILL BE CONSIDERED.
> 25%-50% TRAVEL REQUIRED
The Lead WMS Subject Matter Expert (SME) is the primary source of knowledge in all areas of WMS configuration, operation and support and is responsible for providing on-site level 1 support. Tasks & Responsibilities: •Configuring WMS system to meet business processes. •Serve as the single point of contact and liaison between customer, operations, and Contract Logistics IT. •Provide level 1 support to analyze, troubleshoot and resolve WMS issues where possible; escalate to IT Support when necessary. •Clearly document details of WMS issues including steps to recreate the issue when escalation is required •Knowledgeable of IT infrastructure hardware such as RF handhelds, vehicle mount RF, printers, workstations, and other IT equipment associated with WMS systems. •Assist training new hires on WMS •Participate in cross-functional improvement projects •Provide support for site WMS UAT configuration and test scenario development •Execute WMS UAT testing based on current site need and customer criteria •Assist in leading implementation of new WMS processes and configuration for sites within responsible region (East/West) •Provide back-up support to SMEs within responsible region (East/West) •Main POC for site hypercare within responsible region (East/West) •Clearly document and communicate system change requests. •Ensure adherence to WMS best practices per defined standard operating procedures and work instructions. •Pursue continuous personal and organizational improvements •Maintain a high level of quality in work performed. •Maintains a clean and safe work environment •Follows all SOP and safety guidelines. •Demonstrate knowledge and understanding of business operations •Possess excellent inter-personal and communication skills. •Performs all other duties deemed necessary to support the WMS system and operation.
Benefits:
Medical
We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services and prescription drugs.
Vision
The option for separate vision coverage for eye exams, frames, and contact lenses.
Dental
The option for separate dental coverage to cover preventative major and basic dental services.
401(k)
The company offers a pre-tax 401(k) contribution plan with a company match.
Direct Deposit
We offer direct deposit to all employees.
Holidays
On a calendar year basis, the Company pays all employees 6 major holidays, including New Year's Days, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.