Manager - IT Digital Demand

About The Team
The IT&D Contract Logistics Demand Management and Transformation team plays a pivotal role in driving digitalization initiatives and business efficiency within the contract logistics business. The team focuses on defining business processes, scenarios, and solution requirements for IT demands, such as customer bids and new technologies, while overseeing transformation projects like WMS migration and the decommissioning of legacy applications. By collaborating closely with CL business development, solution design, operations, and internal IT teams, they ensure that IT solutions are strategically aligned with organizational goals, thereby optimizing contract logistics operations to be both efficient and responsive to market demands.

About The Job
In this position, you will play a key role in driving digitalization initiatives, defining business process and solution requirements for IT demands, and leading key transformation projects within the IT&D Contract Logistics Demand Management and Transformation team. With a strong emphasis on business scalability, you will deliver proposed IT solutions within the IT&D landscape or explore new technologies to introduce into our environment that are beneficial and necessary for the CL business, while ensuring alignment with our architecture teams. Acting as an important link between the Global / APAC IT and our CL business teams, you will be representing IT&D CL from APAC region on customer engagements, managing expectations and defining demands such as quality, scope and effort/cost estimation. Additionally, you will support the APAC IT&D CL team with financial controlling and budgeting responsibilities.

Specific Accountabilities for this role:

• The IT Digital Demand Manager supports the IT Demand and Transformation Senior Manager, works in close collaboration with the respective team in CL business and IT Demand Cluster/Country leads.
• Drive Digital Transformation strategy that aligns with business priorities and stakeholder needs by identifying and prioritizing key digital initiatives that improve efficiency, customer experience, and operation performance.
• Establish KPIs and metrics to evaluate the performance, effectiveness and impact of digital initiatives and report on the success of digital strategies to relevant stakeholders.
• Manage transformation projects such as WMS migration and legacy application decommissioning. 
• Communicate project updates, progress, and strategic initiatives to CL and IT management and key stakeholder.
• Manage end to end process for IT demands raised to IT&D CL regional team including pre-sales activities.
• Engage with business teams to provide solutions and capability from an IT perspective. 
• Assessment of business needs and enhances initial demand descriptions by adding information (e.g. non-functional requirements, project requests, business cases, etc.) based on standard and model approaches.
• Assessment of conformity and restrictions with regards to strategy, architecture (landscape), usability guidelines / style guides, interfaces, performance, and continuity of business processes, aligned with DB Schenker’s overall process frameworks.
• Support the financial controlling and budgeting for IT&D CL by working closely with our cluster leads to monitor financial performance against budget, identifying variances and proposing corrective actions as necessary.
• Maintain knowledge base repository of IT&D Demand and Transformation team materials to ensure that they are up to date.

Skills:

• Proven track record in managing all aspects of IT demand activities, including project request management, demand evaluation, demand synchronization, and monitoring of approved demand implementations.
• Strong understanding of complex business processes, with project management experience in contract logistics or supply chain sectors.
• Passion for identifying digitalization opportunities and driving innovative IT solutions.
• Strategic, conceptual, and problem-solving skills complemented by an economical and service-oriented thinking paired with a high ability in self-organization.
• Knowledge of software development, contract and tender management; as well as expertise in warehouse management systems and project/process management tools.
• Strong interpersonal skills to effectively engage with diverse stakeholders, both internal and external.
• Exceptional communication skills, adaptable to various organizational levels.
• Ability to thrive in a fast-paced environment and manage multiple priorities.
• Team player with a positive working attitude and an ability to learn quickly.

Experience & Qualification:

• Bachelor’s degree in IT, Logistics, Supply Chain, or a related field.
• Minimum of 5 years of relevant experience in the supply chain or IT and technology industries.
• Strong understanding of digital transformation concepts and technologies.
• Proven experience in process design, engaging business users, and collaborating with technical resources.
• Understanding of the RFP sales cycle and supply chain processes, particularly warehouse operations and WMS is preferred.
• Knowledge of data analysis and proficiency in the O365 suite (e.g., Power BI, Power Automate, SharePoint, Teams) is an advantage.
• Prior experience in project management.

Why DB Schenker?

* Competitive salary package
* Opportunities for career growth and development, both locally & internationally
* Supportive and collaborative team environment
* Access to company-wide training programs and initiatives

What’s Next?
Interested in this unique job opportunity? Submit your application today!

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.