Head - Pandora Operations

This is a leadership role reporting to the Head of Customer Management for APAC. The role is to provide team leadership, including daily management, remote management approach to ensure:

• Regional P&L responsible
• Regional governance of standards, templates and processes
• Ensure qualified and trained employees
• Drive Continuous improvement
• Customer satisfaction, meeting SLAs and account objectives Specific Accountabilities:
• Responsible for operations and SLA performance across region
• Responsible for establishing and maintaining positive customer relationship within region
• Maintain an overview of the regional account status and report as required
• Partner with all pertinent internal country organizations, divisions and Business Units to ensure aligned business development, and consistent service and growth
• Manage autonomously complex and routine projects (e.g. Road-Map development, Best-Practices Drive/Solution Design, Business Intelligence) both related to the Global Account
• Support internal and external contract negotiations.
• Bring in continuous improvement initiatives. Do things different & challenge the status quo
• Manage budgets across sites and region
• Setup & run escalations, internal & external communication procedures on all levels
• Ensure timely and correct billing across all operations
• Support Global Business Development in new business opportunities
• Conduct external business review meetings covering e.g. service performance, business trends, opportunities.
• Ensure compliance to internal and external processes
• Be responsible for establishing and continuing leadership of a functional regional and local account management team

Skills Required:

• Ability to build and drive high performance teams through empowerment and accountability supported by clear communication & visibility
• Translating objectives into clear plans for execution with commitment and governance
• Ability to engage with frontline
• Excellent Project Management and Business Process modelling skills
• Excellent interpersonal competencies; customer centric approach and cultural sensitivity
• Must be a self-starter and able to independently move projects forward, prioritize tasks, and meet deadlines Experience and Qualifications:
• Solid and proven operational experience in CL: 10+ years
• Documented successful leadership experience
• Bachelor's degree in business administration, engineering, logistics and supply chain, or a related field; or professional certification such as MBA, PMP, Six Sigma, or Lean Certification is preferred. Why DB Schenker?
• Competitive salary package
• Opportunities for career growth and development, both locally & internationally
• Supportive and collaborative team environment
• Access to company-wide training programs and initiatives What’s Next? Interested in this unique job opportunity? Submit your application today!

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.