Customer Service Team Leader - Gateway
- Location
-
London Heathrow, Greater London, United Kingdom
- Career Level
- Professionals | Management & Executives
- Employment Type, Work Type
- Full Time
- Publishing Date, ID-Nr.
- , 501298
Join our team as Customer Service Team Leader!
Join our Customer Service Team Leader position! As a pivotal member of our team, you'll spearhead our mission to deliver exceptional import services to all branches across the UK. Your role is more than just leadership; it's about fostering efficiency, proactivity, and effectiveness within our Gateway operations. With your dedication and expertise, we aim to exceed expectations and set new standards in customer service excellence. Join us as we embark on this journey to redefine import services and elevate customer experiences nationwide.
- Location: Heathrow, UK
- Hours: Monday to Friday - 9:00 - 17:30
What will you be doing?
- Maximizing operational effectiveness and efficiency in the Import Gateway Air department.
- Continuously improving operational processes, including weekly event control oversight.
- Ensuring the team meets operational KPIs through ongoing process enhancements.
- Promptly addressing queries and complaints, organizing performance reviews.
- Streamlining Import Gateway processes while meeting administration KPIs.
- Managing employee development and performance within the department.
- Optimizing staffing to meet workload demands throughout the year.
- Collaborating on monthly GP results and ensuring compliance with billing requirements, including actioning SAP queries.
About You
- Previous experience in Airfreight, in a supervisory capacity.
- Strong communication skills, with a focus on customer satisfaction.
- Proven ability to lead and develop teams, coupled with effective planning and organizational skills.
- A drive to achieve targets and deliver results consistently.
- Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint at an intermediate level.
What We Offer
• Comprehensive Training: Full training and continuous professional development to ensure compliance with regulatory requirements.
• Pension Scheme: Enjoy the benefits of a pension scheme with up to 6% matched employer contributions.
• Holiday Entitlement: 20 days of holiday (increasing by 1 day per year up to a maximum of 25 days) plus a day off for your birthday.
• Career Advancement: Explore various career paths and take advantage of development opportunities within our organisation.
Next Steps
If you believe that you are the perfect fit for this role, we encourage you to apply today! Follow the provided links and attach your CV to submit your application ASAP.
Candidates will be required to undergo necessary right-to-work checks for the UK, 5 year referencing and a criminal records check.
At DB Schenker, we embrace diversity and are dedicated to enhancing it further. We welcome all applicants, regardless of gender, age, disability, nationality, religion, or sexual orientation.
Benefits:
Professional Development
We’re strong believers in continual training and development for our people. After all, your success is our success.
Work-life Balance
Our vacation and leave policies reflect our belief in proper work-life balance.
Working Internationally
See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.