Your tasks
- Focus on abnormal case and give suggestions for CS daily operation if need.
- Provide supervision to customer service staffs to ensure the handling procedures as laid down for the customer are properly followed.
- Lead, motivate and supervise customer service clerks to ensure their performance is aligned to stipulated standards.
- Manage the allocation of appropriate resources and commitment of staff to achievement the objectives and targets.
- Coach and appraise customer service clerks on their daily tasks with particular emphasis on processes and systems, and achievement of individual and departmental performance targets.
- New CS training, work arrangement, emphasis on processes and WMS.
- Work with account team to check the monthly billing.
- Trouble shooting for any urgent of special case during daily operation.
Requirements
n Diploma or equivalent, preferably in Logistics or Supply Chain Management
n 3 years of experience in third party logistics operations in which at least 1 year of experience in supervisory level
Benefits
Professional Development, Work-life Balance, Working Internationally