Identify, research, and resolve 2nd level Technical Support problems related to the Internet, Firewalls, LANs, WLANs, WANs, and other Network components
Respond to 2nd line Service calls, Incidents and Service Tickets for technical support
Track and monitor the problem in our Service Management Tool (ServiceNow) to ensure a timely resolution as managed through an automated system
System operations, maintenance, and documentation in accordance with compliance requirements as well as quality assurance and development of standards
Support and implementation of failure and disaster recovery test
Ensuring system integrity and security through necessary measures, for example log analysis and patch management
Monitor the WAN, WLAN and LAN environment and proactively react on any issue

University degree in related technical/business areas or equivalent work experience
Typically requires 2-3 years of relevant IT experience in the area of Network technology related IT Infrastructure services.
Experience in support and manage Cisco LAN/WLAN Networks, Certification on Cisco CCNA or Cisco Meraki ECMS2 would be preferred
Experience with Infrastructure as Code (e.g. Jenkins, Python or Terraform)
Experience in SD-WAN (e.g. Fortinet), Cloud based Services (e.g., zScaler, Cisco Meraki), Infrastructure Monitoring (e.g., Solarwinds) are meritorious skills
Experience in the area of ITSM and knowledge of the processes of service management (ITIL)
High level of flexibility,
Experience in troubleshooting and incident resolution,
Fluent in English language, German language is a plus

Benefits:

Professional Development

We’re strong believers in continual training and development for our people. After all, your success is our success.

Work-life Balance

Our vacation and leave policies reflect our belief in proper work-life balance.

Working Internationally

See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.

Medical healthcare package

Private medical healthcare offers various packages for you and your family.

Sport Card

Sport card gives you free access or discounts to many sport objects.

Life insurance

Life insurance for you and your family members.

Holiday Bonus

If you take a two week continuous holiday, you can apply for the special bonus.

Pension Program (PPE)

PPE is a chance for a bigger retirement. Company pays 3,5% of your salary to into your individual PPE account.

Annual Bonus

Depending on company results we offer you annual bonus.

Language Courses

We offer you a possibility to improve your language skills.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

The Service Delivery Team in Global Network Services is responsible for the Global Network Service Operations. The Engineers in the Team are responsible for providing 2nd and 3rd line support, operations of internal data communications systems, including LANs, WLANs, and WANs. Implementing networked systems, including configurations, supporting, and troubleshooting network problems, and coordinating with vendors for installation of such items as routers, concentrators, switches, and firewalls.

The Junior Network Operations Engineer reports directly to the Regional Team Lead of the Global Network Operations Team within the unit Digital Branch Infrastructure Services, which is part of the Global Operations & Infrastructure Services (GOIS) department.

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