Customer Services Representative

•    Ensure that all customer order is fulfilled daily and respond shipment enquiries to customer. 

•    Track and trace shipments, i.e. critical orders, delayed orders etc. and communicate progress internally and to customer. Escalate problems as per the escalation procedure.

•    Preparation of monthly performance reports to the assigned customers as required.

•    Receive and action special requirements or instructions from the customer and produce.

•    Coordinate and schedule in-country transport movements – collections and deliveries, and communicate to warehouse supervisor.

•    Billing checking and issue the invoices in time.

•    Fluent of spoken and written English and Chinese

•    Computer Literate in Word and Excel

•    College or above 

•    Minimum 2 years related working experience in air freight forwarding / shipping / logistics field.

Professional Development

We’re strong believers in continual training and development for our people. After all, your success is our success.

Work-life Balance

Our vacation and leave policies reflect our belief in proper work-life balance.

Working Internationally

See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.