ServiceNow Engineer

• Develops technical specifications and makes recommendations towards implementation of standard functionality or configuration of individual solutions
• Analyzes requirements, develops specifications and designs innovative solutions to business problems or recommendations to improve system capabilities automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap
• Builds service requests from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service
• Performs technical validation and testing to ensure requirements are satisfied
• Evaluates and aligns solution concepts created by implementation partners or other functional areas 
• Supports in developing system architecture/interfaces
• Loads, adapts and maintains data between ServiceNow and other systems
• Recommends improvements and/or changes to technical design where appropriate
• Performs coding and moving changes across platforms (dev/test/prod)
• Works in an agile environment and is experienced in agile development methods 
• Participating in the project planning process with business and IT specialists
• Supporting multiple projects as team member or development team leader 
• Creates and implements technical documentation incl. operational processes, test activities and quality standards
• Analysis of errors and their elimination in the context of incident and problem management, supports failure and disaster recovery tests
• Reviewing modules for quality assurance, system integrity and security, checks compliance with architectural standard
• Performs regular data audits and resolve identified issues if found
• Identifies and drives creation of best practices and organizational standards
• Provides 2nd and 3rd level support for the ServiceNow platform and its modules 
• Ensures that implementations and ongoing services are delivered on time and meet client requirements 
• Supports internal service review meetings covering performance, quality aspects and processes
• Supports security management and execution of risk management processes of technical service operation in accordance to company frameworks
• Escalates to vendor for defect and incident resolution as required
• Stays current with new technologies and effectively recommends strategy updates and change in direction

• Minimum 3+ years of ServiceNow development and implementation experience
• Minimum 3+ years of programming experience
• Bachelor’s degree in Computer Information Systems, Management Information Systems, Computer Science or another related field 
• Certifications: ServiceNow System Administrator, ServiceNow Implementation, (ITIL v3 certification) 
• ITSM knowledge, excellent understanding of all the ITSM and related services
• Fundamental understanding of the key technologies relevant to ServiceNow integration solutions i.e. SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Experience in IT Project Management
• Fluent in English language skills (verbal & written)

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