ServiceNow Architect

• Driving and support the solution and development of the respective products,
• Creating architecture compliant solution strategies for demands (e.g . feasibility study) that conform both to customer requirements and solution development standards,
• Driving the development analyzing and designing of technical, application and technology architectures in alignment with the IT architecture principles,
• Ensure the consistency and quality of the respective products from the perspective of solution architecture,
• Steering and monitoring of implementation partners during design as well as implementation phase, 
• Ensures the mapping of client/business requirements to systems/technical requirements,
• Taking into account the requirements in terms of performance, IT security, availability, documentation, monitorability and auditability aspects,
• Ensure that expected application quality attribute levels are achieved,
• Lead and deliver requirements, scoping and design workshops, ensuring requirements are well documented,
• Acts as quality gate keeper to ensure operational readiness and ensures that implementations and ongoing services are delivered on time and meet client requirements, 
• Support in review of cost and design optimised solution designs based on understanding of costs and returns of investments by supporting the release and budget planning,
• Provide expert level support (3rd level support) and technical mentoring to implementation and delivery team and/or operational units,
• Maintain deep, comprehensive knowledge of ServiceNow’s capabilities and constraints,
• Recognize and develop opportunities to leverage ServiceNow as a platform,
• Supports internal service review meetings covering performance, quality aspects and processes,
• Creation, alignment, and implementation of architectural guidelines for the area of responsibility,
• Senior technical member of the team, deliver hands-on configuration, development and integration services and serve in a delivery assurance capacity for deliverables,
• Works in an agile environment and is experienced in agile development methods,
• Plan and coordinate all phases of releases and testing and test acceptance; design and oversee development of testing related work products; lead test remediation cycles,
• Develop and present business case material for senior prospect and customer stakeholders. Supports the creation and delivery of presentations and product demonstrations,
• Cooperation with Pre-Sales Solution Consultants/Architects on enhancements and new business solutions,
• Follows up on outstanding development needs and provides status reports to the stakeholders,
• Communicate technical problems and solutions to both technical and non-technical audiences,
• Scoping and delivering Proof of Concept / Proof of Value engagements, 
• Act as the ServiceNow subject matter expert for his/her products towards the organisation.

• Bachelor’s degree in related technical/business areas or equivalent work experience,
• Typically requires 5 years of relevant technical and business experience in the area of ITSM and HRM as well as knowledge of the processes of service management esp. for solutioning in ServiceNow,
• Experience with IT Service Management and Human Resource Management tools esp. ServiceNow,
• Experience to work in cross-functional and global teams,
• Positive and integrative collaboration skills establishing strong supportive relationships cross all departments,
• High flexibility and willingness to travel internationally,
• Fluent in English language skills.

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