Airfreight Customer Service Specialist

Join our team as an Export Customer Service Specialist!

We're seeking a dynamic Export Customer Service Specialist to join our team. Your role is pivotal in delivering exceptional service to our customers, ensuring smooth export operations and outstanding customer satisfaction.

Location: Heathrow, Greater London

Working Days / Hours: Monday to Friday - 9:00 to 17:30

What will you be doing?

• Efficiently managing email correspondence with customer and suppliers, ensuring timely responses.
• Coordinating vendor collections and optimize logistics operations for efficiency.
• Utilizing Tango systems to generate shipping documentation, ensuring regulatory compliance.
• Generating shipment documents.
• Preparing export entries in accordance with UK HMRC regulations to maintain compliance.
• Overseeing post-flight tasks, ensuring smooth post-shipment processes and documentation.
• Handling job file invoicing and implement cost control measures for financial optimization.
• Investigating and address queries and complaints promptly, fostering positive customer relationships.

About You

• Solid experience in the industry, with a proven track record in export operations or related roles. 
• Strong organizational skills.
• Ability to prioritize tasks effectively in a fast-paced environment. 
• Excellent communication skills, both written and verbal, for effective correspondence with customers, suppliers, and internal teams. 
• Demonstrated ability to problem-solve and handle queries and complaints from customers and suppliers promptly and effectively.

What we Offer

When you join our team, you can expect: 

• Full training and continuous professional development to ensure compliance with regulatory requirements. 
• Enjoy the benefits of a pension scheme with up to 6% matched employer contributions.
• 20 days of holiday (increasing by 1 day per year up to a maximum of 25 days) plus a day off for your birthday. 
• Explore various career paths and take advantage of development opportunities within our organisation. 

Next Steps 

Apply now by following the provided links and attaching your CV. Please note that we may review applications before the job advert expires, so we encourage you to submit your application promptly! 

At DB Schenker, we celebrate and value our diverse workforce. We are committed to further enhancing diversity and welcoming applicants of all genders, ages, abilities, nationalities, religions, and sexual orientations. 

Please be aware that candidates will be subject to necessary right-to-work checks for the UK, a 5-year referencing process and a criminal records check.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.