Senior Network Engineer (LAN/WAN)

• Identify, research, and resolve 2nd & 3^rd level Technical Support problems related to the Internet, Firewalls, LANs, WLANs, WANs and other Network components
• Support central / regional / local Projects and Demands with all Network related topics.
• Execution of project tasks in IT infrastructure projects and responsibility to provide project deliverables in accordance to agreed Work Breakdown Structure (WBS)
• Continuously optimize the network regarding performance, reliability, security and cost
• Development and implementation of technical guidelines and standards
• System operations, maintenance and documentation in accordance with compliance requirements as well as quality assurance and development of standards
• Assurance of IT-based service quality in accordance with agreed SLA's/OLA's
• Ensuring system integrity and security through necessary measures, for example log analysis and patch management
• Coordination of service processes in close cooperation with other IT process owners (incl. Incident, Change and Configuration Mgmt.)
• Security management for the service components
• Promote development and implementation of network guidelines and standards

• 5 to 8 years with Cisco Network or
• Cloud manage infrastructure Cisco or Meraki
• Advanced English
• Experience in maintaining, optimizing, and developing network services in close cooperation with internal & external service providers.

Nice to have

• CCNA CCNP Certifications
• Experince with (LAN, WLAN, WAN, Firewall).
• Firewall
• Service Now

The Service Delivery Team in Global Network Services is responsible for the Global Network Service Operations. The Engineers in the Team are responsible for providing 2nd and 3rd line support, operations of internal data communications systems, including LANs, WLANs and WANs. Implementing networked systems, including configurations, supporting and troubleshooting network problems, and coordinating with vendors for installation of such items as routers, concentrators, switches and firewalls.

The Senior Service Delivery Engineer reports directly to the Regional Service Delivery Manager within the unit Network & Communication, which is part of the Global Infrastructure Services (GIS) department.