Customer Service- Import ，Air Freight

•    Work closely with operations and other teams within the project to meet customers’ requirement and solve daily operational issue.

•    To keep day-to-day correspondence and communicate between customer ，oversea offices and shipper/consignee. 

•    Timely respond to customer’s queries or request on daily operation. Provides information and documentation to relevant parties.

•    Update customer with shipment status from time to time proactively and updating tracking report if requires.

•    Check on customs clearance documentation and coordinate with customer to prepare.

•    Assist customer obtain information as required and provide customer with accurate information and operation guideline. 

•    Maintain company IT system including shipments creation and verified data accuracy of TT Events.

•    Receiving pre-alert from overseas and send to customer before shipment arrival.

•    Sending arrival notice to Customer upon arrival.

•    Deal with irregularities such as missing, damage.

•    Issue invoice for customer or relevant parties timely and accurately.

•    Provide reports and statistic according to customers’ requirements.

•    Handle complaints and claims from customers and to co-ordinate exceptional cases with agents.

•    Perform any special duties / projects as assigned by the management.

•    At lease 3+ years’ experience with forwarding company, trading company or relevant business industry.

•    Well-known the whole operation process.

•    Good air freight knowledge and background

•    College degree or above.

Enhance on high quality services focus on customers’ expectation, with timely, efficiency and providing accuracy information to minimize customer complaints.