Customer Service Specialist

Join our team as a Customer Service Specialist - Ocean Freight Operator!

We are seeking a motivated individual with solid ocean freight operational experience to join our Ocean team as a Customer Service Specialist. Your expertise will be key in delivering exceptional service as the first point of contact for our customers, helping to drive business growth and strengthen relationships.

Location: Felixstowe, UK

Working Hours: Monday - Friday, 09:00 - 17:30 (Hybrid)

Salary: £25,000 to £30,000 per annum (depending on experience)

What will you be doing?

As a Customer Service Specialist, you will:

• Provide excellent customer service, developing strong customer relationships.
• Handle operational aspects of shipments in collaboration with our National Production Units.
• Consistently ensure that all documentation is completed accurately and on time.
• Proactively address customer issues and escalate when necessary.
• Identify and pursue opportunities to grow the business and increase profitability.
• Encourage customers to use Schenker e-solutions and contribute to the retention of existing business.
• Ensure adherence to standard operating procedures (SOP) and service level agreements (SLA).
• Support the invoicing process to ensure accuracy and timeliness.

About you

• Proven experience in freight forwarding with a deep understanding of ocean imports and related processes.
• Excellent communication skills, with the ability to collaborate effectively within a team and directly with customers.
• Commercial acumen, with the ability to identify opportunities for growth.
• Proactive, well-organized, and efficient in handling customer inquiries and resolving issues.
• Good time management skills, proficient in Microsoft Word and Excel.

What We Offer

When you join our team, you can expect:

• Full training and continuous professional development to ensure compliance with regulatory requirements.
• Enjoy the benefits of a pension scheme with up to 6% matched employer contributions.
• 20 days of holiday (increasing by 1 day per year up to a maximum of 25 days) plus a day off for your birthday.
• Explore various career paths and take advantage of development opportunities within our organisation.

Next Steps

Apply now by following the provided links and attaching your CV. Please note that we may review applications before the job advert expires, so we encourage you to submit your application promptly!

At DB Schenker, we celebrate and value our diverse workforce. We are committed to further enhancing diversity and welcoming applicants of all genders, ages, abilities, nationalities, religions, and sexual orientations.

Please be aware that candidates will be subject to necessary right-to-work checks for the UK, a 5-year referencing process and a criminal records check.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

DB Schenker is acting as an Employment Agency in relation to this vacancy.