Application Support Specialist L2/ SAP Ariba

Job Locations: Gurgaon/Pune/ Hyderbad

Context:

Global IT&D Finance is looking for an Application Support Specialist for the business service eProcure to strengthen the eProcure Service Management Team. The service consists of a cloud based (SaaS) SAP Ariba Buying and Invoicing & SAP Ariba Strategic Sourcing Suite. It is integrated to the inhouse DB Schenker system landscape and interfaced to SAP ECC 6 environments.

Embedded in the eProcure Service Management Team, the Application Support Specialist will provide technical and functional L2 support for SAP Ariba.

Tasks:

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Process and resolve SAP Ariba Incidents in coordination with other support levels. Provide root-cause analysis (Incident Management)

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Process standard SAP Ariba Requests (Request Management)

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Implementation, testing and documentation of SAP Ariba configuration changes (Change Requests Management)

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Support in Non-Regression-Testing

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Support in analysis of new business requirements and development of solution designs

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Monitor SAP Ariba related Interfaces

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Liaison with internal business stakeholders and SAP Ariba Support via Ariba Connect

Requirements:

To be successful in the above role, the Application Support Specialist should possess / display the following key skills/ attributes:

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Strong knowledge (minimum 6 years of experience) and hands-on experience in administration and configuration of SAP Ariba Buying and Invoicing and Guided Buying (core administration/master data)

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Foundational knowledge of SAP Ariba upstream modules (strategic sourcing)

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SAP Certified Application Associate (Procurement and/or Sourcing)

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Strong knowledge of SAP Ariba approval workflow and template configuration

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Good understanding of system processes and their related business processes (Procure to Pay)

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Understanding of the SAP Ariba integrations via CIG (Cloud Integration Gateway)

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Familiarity with SAP Ariba connect portal and working experience as Designated Support Contact (DSC)

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Experience in SAP Ariba support projects dealing with support tools like Service Now in Incident and Service Request context.

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Strong analytical and solution-oriented attitude

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Experience in large, multinational organizations with a central SAP Ariba landscape

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Ability to work in multinational and decentralized teams

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Very good command of English and ability to communicate on international level

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Experience in leading a team is plus

B.tech/M.tech/BCA/MCA

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