Branch Customer Service

• Ensure the accurate and timely movement of air freight to and from specific locations within the service standards agreed with the customer.  
• Handle all customer facing communication and shipment-related internal communication between/with stakeholders.
• Provide customers with proactive exception management in case of service quality deviations including follow-up and  problem resolution.
• Coordinate customs clearance activities with the Customs Department or Customs Broker.
• Handle delivery order release and completion of turnover and self-pick-up leg. 
• Ensure customers are invoiced for all shipment-related charges.
• Provide routing instructions to origins based on the shipping instructions received.
• Communication with customer about denied parties - if screening failed.
• Ensure valid quotation for Consignee is in place.
• Follow up on credit issues with the finance team once credit check escalation is received and inform central operations about credit authorization.
• Responsible on Customs Clearance charges, duty, and tax payment.
• Create customs related income reserves and cost accruals in TMS (TANGO) - including duties and taxes 
• Complete activities on the CUS leg in TMS (TANGO).
• Request and receive delivery instructions from the Consignee and relay them to the Central Operations.
• Coordinate communication between Customer and Trucking company in case assistance is required during delivery.
• Inform Third Party Broker about D/O readiness and complete the TUR leg once D/O has been released 
• Communication with Customer/Broker regarding D/O release and original documents .
• Ensure on-time invoicing within corporate guidelines.
• Generate outgoing invoices, create invoicing package/pouch, and dispatch to Customers 
• Arrange crane, forklift, and/or labor if required.

• Graduate of any field.
• Preferably has experience in the same field.
• Effective and professional communication skills (both in the English and local language).
• Decision-making and problem-solving skills.  
• Ability to prioritize and manage time  
• Attention to detail and accuracy.  
• Must work well within a team.

Benefits:

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.