Job Responsiblitiies:

To manage end to end shipment process: well understand and strictly follow customer instruction, keep updated with new shipping regulations/documentation procedure; ensure smooth end to end process
To facilitate customer inquiry: quickly feedback to customer, root cause analysis, prepare corrective action plan, follow up on action taken
To build strong relationship with customer and stakeholder: arrange monthly meeting; market sharing; situation update
To update the internal system: shipment detail, milestone, invoicing, costing; ensure 100% data quality with timeliness
To prepare reporting: customer, internal report and submit within provided timeline
Another task assigned by Ocean Freight Manager/Team Leader

Job Requirement:

Bachelor’s degree in International Logistic Management or any field
Good command of English both speaking & writing
2 to 3years experience in Freight Forwarder Industry is preferable
Good computer skill especially Microsoft office Word, Excel, Power Point
Good communication skill, efficiency in time management, high accuracy and patience and problem-solving skill
Good Team player and interpersonal skill
Able to interact with people, oral and writing communication, interpersonal skills

General Description:
The incumbent would report under Ocean Freight Department. The primary function of the work-stream and of the role of Ocean Customer Service is to ensure the best service provide to customer in term of shipment arrangement and solution provided.

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