Customer Operations Manager
- Location
-
Manchester, Greater Manchester, United Kingdom
- Career Level
- Professionals | Management & Executives
- Employment Type, Work Type
- Full Time
- Publishing Date, ID-Nr.
- , 520510
Customer Operations Manager – Airfreight Business
We’re seeking an experienced Customer Operations Manager to lead our Airfreight team in Manchester. This pivotal role requires strong leadership and operational excellence to deliver efficient, customer-focused services while driving profitability and growth. If you’re ready to manage a dynamic team and shape the future of airfreight operations, we want to hear from you.
Location: Manchester
Working Hours: Monday to Friday, 9:00am – 5:30pm
What Will You Be Doing?
- Lead and motivate the team to achieve operational excellence and meet business goals.
- Foster a collaborative and positive work environment with effective communication and performance management.
- Develop and implement strategies to align customer expectations with business objectives.
- Monitor and improve key performance indicators (KPIs) to achieve operational efficiency.
- Ensure effective resource planning and customer satisfaction through seamless service delivery.
- Oversee financial planning, including budgets and forecasts, to meet profitability targets.
- Maintain compliance with company policies, industry standards, and UK/Ireland legislation.
- Build and maintain strong relationships with clients, stakeholders, and internal teams to ensure customer satisfaction and identify opportunities for growth.
To succeed in this role, you’ll need:
- Proven experience in an operational management role, preferably within the airfreight or logistics industry.
- Strong leadership skills, with the ability to inspire and develop teams.
- Excellent communication and stakeholder management abilities.
- A track record of meeting operational and financial targets.
- Experience in implementing process improvements and driving business growth.
- Strong analytical and problem-solving skills to optimize workflows and improve service quality.
- Knowledge of compliance standards and best practices in logistics and freight operations.
- A results-oriented mindset with a focus on continuous improvement and customer excellence.
What We Offer
- 25 days holiday plus bank holidays and 1 day birthday leave.
- Pension scheme with up to 6% employer contributions.
- Private healthcare coverage.
- Competitive bonus scheme.
- Car allowance.
- Career development opportunities.
Next Steps
Apply now by following the links and attaching your CV. We review applications promptly, so don't delay!
At DB Schenker, we embrace diversity and strive to enhance it further. All applicants are welcome, regardless of gender, age, disability, nationality, religion, or sexual orientation.
Please note that candidates will undergo necessary right-to-work checks, referencing, and a criminal records check.
Benefits:
Professional Development
We’re strong believers in continual training and development for our people. After all, your success is our success.
Work-life Balance
Our vacation and leave policies reflect our belief in proper work-life balance.
Working Internationally
See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.