Customer Services Operator - Land

Join our team as a Customer Service Operator!

Are you a detail-oriented and customer-focused professional looking to grow your career in road freight? We are seeking a Customer Service Specialist to join our team in Basildon. This is a fantastic opportunity to work in a fast-paced logistics environment, ensuring smooth and efficient import operations while delivering excellent service to our customers.

Location: Basildon, UK

Hours: Monday to Friday, 9:00 to 17:30

What will you be doing?

• Coordinating the arrival of import trailers and ensuring all processes run smoothly.
• Handling import manifests via EDI link and processing consignments for customs clearance in Sequoia.
• Investigating and managing missing or overlanded cargo efficiently.
• Preparing and distributing trailer unloading reports.
• Providing exceptional customer service via telephone, Teams, and email, ensuring timely and professional communication.

About you

Previous experience in road freight or logistics is an advantage.

Strong attention to detail and ability to work under pressure in a time-sensitive environment.

Confident in using EDI systems and customs clearance software (Sequoia experience is a plus).

Excellent communication skills, both written and verbal.

A proactive approach to problem-solving and a customer-first mindset.

What We Offer

 

When you join our team, you can expect: 

• Full training and continuous professional development to ensure compliance with regulatory requirements.
• Enjoy the benefits of a pension scheme with up to 6% matched employer contributions.
• 20 days of holiday (increasing by 1 day per year up to a maximum of 25 days) plus a day off for your birthday.
• Explore various career paths and take advantage of development opportunities within our organisation.

 

Next Steps

 

Apply now by following the provided links and attaching your CV. Please note that we may review applications before the job advert expires, so we encourage you to submit your application promptly!

 

At DB Schenker, we celebrate and value our diverse workforce. We are committed to further enhancing diversity and welcoming applicants of all genders, ages, abilities, nationalities, religions, and sexual orientations.

 

Please be aware that candidates will be subject to necessary right-to-work checks for the UK, a 5-year referencing process and a criminal records check.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

To be considered for this position you must have valid rights to work and live in the UK.