Customer Service Coordinator - Export Ocean Freight

Job Responsiblitiies:

• To manage end to end shipment process: well understand and strictly follow customer instruction, keep updated with new shipping regulations/documentation procedure; ensure smooth end to end process
• To facilitate customer inquiry: quickly feedback to customer, root cause analysis, prepare corrective action plan, follow up on action taken
• To build strong relationship with customer and stakeholder: arrange monthly meeting; market sharing; situation update
• To update the internal system: shipment detail, milestone, invoicing, costing; ensure 100% data quality with timeliness
• To prepare reporting: customer, internal report and submit within provided timeline
• Another task assigned by Ocean Freight Manager/Team Leader

Job Requirement:

• Bachelor’s degree in International Logistic Management or any field 
• Good command of English both speaking & writing
• 2 to 3years experience in Freight Forwarder Industry is preferable
• Good computer skill especially Microsoft office Word, Excel, Power Point
• Good communication skill, efficiency in time management, high accuracy and patience and problem-solving skill
• Good Team player and interpersonal skill
• Able to interact with people, oral and writing communication, interpersonal skills

General Description: 
The incumbent would report under Ocean Freight Department. The primary function of the work-stream and of the role of Ocean Customer Service is to ensure the best service provide to customer in term of shipment arrangement and solution provided.