Team Lead

The team lead must be well verse in the process, versatile, motivated, a strong communicator, and a collaborator. This individual ensures that the customer's agreed service levels are being achieved. Constantly looks for ways to improve the process and establishes a good relationship with the customer stakeholders. 

• Accountable for ensuring service delivery according to the global process model and agreed service level agreements and KPIs
• Documenting and monitoring internal controls in support of auditing team
• Contributing to continuous improvement initiatives to optimize service quality.
• Accountable for people management (selection, training, appraisal, retention, and development)
• Ensure compliance with all group, business unit and local standards, policies, and procedures.
• Identifies and implements value adding ideas, standardization and cost efficiencies
• Escalate any issue which cannot be resolved by the team
• Timely submission of daily, weekly, and monthly reports
• Ensure that the BCP back-up system is in place
• Monitor and strategize team utilization vs volume
• Facilitate the Monthly Performance Reviews with the Stakeholders
• Promote, develop, and maintain effective communication, interaction, and excellent relationship with internal customers, including ensuring their requirements are identified and consistently met.
• Coach, mentor, and train members of the team as well as conducting performance review appraisals
• Performs all other job-related duties as requested.

• Bachelor’s degree graduate
• Highly detail oriented and organized in work
• Ability to act and operate independently with minimal daily direction from manager to accomplish objectives
• Excellent interpersonal, communication and problem-solving skills
• In-depth end-to-end process knowledge of the processes
• Outstanding customer service orientation and stakeholder management skills
• Excellent analytical skills and very strong continuous improvement skills
• Strong and strategic business understanding and an excellent ability to understand and manage complex situations in a fast-paced environment
• Previous working experience preferably in large/global organization
• Advanced understanding of MS Office and how to utilize the different functionality
• Self-motivational and ability to inspire others i.e. confidence and initiative.

Professional Development

We're strong believers in continual training and development for our people. After all, your success is our success.

Work-life Balance

Our vacation and leave policies reflect our belief in proper work-life balance.

Life Insurance

We offer financial protection or assistance in dealing with adverse circumstances or surviving dependents in the event of the insured's death.

Medical Coverage

We offer great HMO benefits with dental coverage to help the employee on difficult times of sickness and emergency.

Medicine Reimbursement

We offer an annual reimbursement for medicine and optical needs.

Transportation Allowance

We offer monthly transportation cash assistance.

Uniform & Clothing Allowance

We offer a non-taxable monthly cash assistance for the employee's basic needs such as clothing.

Laundry Allowance

We offer a non-taxable monthly laundry cash assistance.

Rice Allowance

We offer monthly rice allowance

Accident Insurance

We offer financial protection to an employee who suffered work related injury.

Vacation Leave

We offer paid Vacation Leave

Sick Leave

We offer paid Sick Leave

Emergency Leave

We offer paid Emergency Leave of 3 days based on acceptable exigencies.

Birthday Leave

We offer paid Birthday Leave to be availed on the employees'birth month.

Bereavement Leave

We offer paid Bereavement Leave of 3 days for the death an immediate family member.

Birthday Gift

We offer Birthday Gift for employees to be given during their birth month.

Maternity Benefit for Female Employees

We offer reimbursement of hospital bills with maximum amount of Php20,000 for normal delivery and Php30,000 for miscarriage and legal abortion provided that medical procedures are performed.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

To be considered for this position you must have valid rights to work and live in Philippines.