Regional IT Manager Strategic Customer (m/f/d)

The Regional IT Manager Strategic Customer is responsible for steering the holistic unit of IT services for the full-service lifecycle in terms of customer, business, and operational demands for the contracted business.

The Regional IT Manager Strategic Customer is part of the regional account team and supports the account team managing strategic key accounts of DB Schenker. He / She acts as an internal and external interface between Schenker IT, other internal business units and the customer’s IT and / or their respective service providers. 

He / She is the first contact for all regional IT related questions for all parties and ensures that all related activities such as projects and services are delivered and executed not just on time and within budget, but are also in line with Schenker IT compliance, the strategic vision of the account and customer requirements.

The scope of this role is focusing on all business services DB Schenker offers to the customer regionally. This includes the business services Air Freight, Ocean Freight, Land Transport and Contract Logistics. The overall motivation is to support the establishment of a good business relationship, by being a proactive and reliable partner to all relevant stakeholders, and the customer expert on the IT side. The Regional IT Manager Strategic Customer significantly reduces the communication efforts for both internally and externally involved stakeholders.

Your tasks:

• Being a member of the regional account team, by consulting and supporting the team and the customer in all IT related questions
• Managing various regional internal and external stakeholder and all levels of management
• Responsible for executing a global IT strategy and IT setup within the region
• Support drafting of regional demands and requests
• Sharing best practice and governance within the global IT Manager Strategic Customer community and IT teams
• Prepare, participate and follow-up on customer related Business Reviews (MBR, QBR, etc.)
• Engaged in acquisition of new business during RFI, RFP, RFQ, and many more.•    Responsible for regional crisis and escalation management, such as (but not limited to) critical production incidents, critical project delays, etc.
• Contribution to improvement projects and evaluation of the IT setup and IT services
• Support new ideas and services other internal business units might offer, with focus on the customer’s need
• Represents PM&I within DB Schenker 

Your profile:

• Good English skills in verbal and writing with a special focus on Logistics and IT vocabulary paired with the ability to adapt to customer vocabulary
• Excellent communicator and able to build sustainable business partnerships and networks
• Knowledge on Logistics, IT Service Management and Project Management
• Quick understanding of customer needs and their underlaying motivation, and how Schenker IT can meet both in the best way possible
• Strategic thinking but also ability to dive into details where needed
• Proactive mindset paired with curiosity - being keen on learning something new every day is a prerequisite
• Resilient personality and ability to deliver good performance even under pressure
• Willingness to Travel

Flexible remote work

It is important to us that our employees' working hours leave enough room for family and leisure. Therefore, we offer flexible working hours and remote work by arrangement.

Health and fitness

Employees at DB Schenker benefit from comprehensive occupational health management with programs for health promotion and prevention.

Working from abroad

We offer our employees the opportunity to work abroad for a certain number of days a year - a perfect mix of career and adventure that turns a job into a journey and broadens horizons.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Do you have any further questions? 
Do not hesitate to contact us.
We look forward to receiving your call/email!

Schenker AG
Kruppstraße 4
45128 Essen
Germany

Phone: +49 201-8781-5525
recruitment.headoffice@dbschenker.com

* Equal Opportunity Employer: at DB Schenker we are proud of our diverse workforce and we are committed in enhancing it further. Therefore, we welcome all applicants, regardless of gender, age, disability, nationality, religion or sexual orientation.