- Responsibilities include directly supervising, interviewing, hiring, and training customer service coordinator. Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
- Planning, assigning, directing work and this is including appraising performance, rewarding and disciplining employees (customer service coordinator).
- Addressing complaints and resolving problems engaged in customer service activities and procedures.
- Standardizing customer service procedures across the company and to diffuse difficult situations between customer service representatives and customers.
- Organizing workflow and ensuring that employees understand their duties or delegated tasks.
- Monitoring pending emails from customers and resolving escalated customer complaints or disputes.
- Identifying areas for improvement for Customer Service Coordinator.
- Developing and maintaining productive relationships with all staff & inter department.
- Performing any other job duties as assigned by the management and providing feedback to management concerning possible problems or areas of improvement.
- Reviews and checks work of subordinates such as reports, records, and applications for accuracy and content, and corrects errors.
- Minimum of Diploma holder in relevant disciplines and 3-5 years of experience in customer service.
- Preferred 1-3 years of experience in a supervisory role.
- Knowledge of warehouse management system would be an advantage.
- Thorough understanding of communication techniques and practices.
- Decision Making, leadership, result driven.
- Proficiency in multitasking.
Beneficios:
Professional Development
We’re strong believers in continual training and development for our people. After all, your success is our success.
Total Rewards Package
DB Schenker Malaysia provides a Total Rewards Package comprised of competitive wages, comprehensive benefits and reward systems.
Work-life Balance
Our vacation and leave policies reflect our belief in proper work-life balance.
Working Internationally
See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.
Employee Insurance Benefits
We provide comprehensive insurance package including Group Hospitalisation & Surgery (GHS), Group Personal Accident (GPA) & Group Term Life (GTL).
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
To be considered for this position you must have valid rights to work and live in Malaysia