Ocean Import Customer Service Specialist

Job Overview

This role ensures the accurate and timely movement of ocean freight shipments, to and from specific locations within the service standards agreed with the customer. Handles all Customer facing communication with the objective of optimizing our business and shipment related internal communication between/with DB Schenker stakeholders. Provides customers with proactive exception management in case of service quality deviations including follow-up and problem resolution. This role understands the customers business, including current shipments, statistical and financial status, and proactively works to identify and resolve operational issues and risks. Finally, this role identifies and acts on opportunities to increase revenue by offering additional services, or forwarding potential sales leads to the appropriate sales resource.

What will you enjoy doing (duties/tasks)

• Responsible for servicing difficult, detailed high-volume accounts. 
• Accounts that are out of the norm, must be able to support the customer’s purchasing group and work with the customers vendors to ensure bookings meet the importer’s requirements. 
• Heavy communication with Schenker origin offices and customers. 
• Attend weekly customer conference calls and be able to respond to the customers questions regarding pending shipments and their pending orders. 
• Responsible for getting customer approval for accessorial charges in real time. 
• Ensure that ocean import rate cards are filed with the FMC once the customer approves the rate card and confirm all ocean freight rates are up to date before approving bookings with our origin offices. 
• Responsible for backing up the Ocean Import Supervisor when needed.

What you need to succeed (Qualifications, experience, skills, attributes)

• Knowledgeable in freight forwarding, both operationally and in customer service.
• Be able to understand and carry out customer’s specific requirements noted in the customer’s SOP.
• Must be able to work under pressure due to high volume accounts.
• Be able to work independently on an account or within a team.
• Must be able to work overtime if required.

 

Why You will Love DB Schenker

Many of our jobs come with great benefits-including healthcare, ways to save for the future, and opportunities for career advancement.

• Earn up to 3 weeks' Vacation over the course of your first year + Holidays + Sick Days
• Full Health Insurance (medical, dental, vision, prescription drugs)
• Career Advancement. We are strong believers in continual training and development for our people. Your success is our success
• Your Safety is important to us, so we will provide protective gear
• Health Advocacy support for you and your family
• Company Paid life insurance
• Company paid Short-Term Disability
• 401(k) option

 

How to Get Started

• You can begin by applying above or visit us at https://dbschenker.com/global/careers
• Stay Connected With Us
• Twitter: @DBSchenkerUSA
• LinkedIn: https://www.linkedin.com/company/dbschenker/
• Facebook: @DBSchenkerAmericas
• Visit our Blog: https://www.nowthatslogistics.com

 

Medical

We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services and prescription drugs.

Vision

The option for separate vision coverage for eye exams, frames, and contact lenses.

Dental

The option for separate dental coverage to cover preventative major and basic dental services.

401(k)

The company offers a pre-tax 401(k) contribution plan with a company match.

Direct Deposit

We offer direct deposit to all employees.

Holidays

On a calendar year basis, the Company pays all employees 6 major holidays, including New Year's Days, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

DB Schenker provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.