- Manage and work on implementation of complex projects and process improvement initiatives (process improvement, quality improvements, efficiency and effectiveness driven projects, automation implementations, migration projects)
- Collaborates with cross-functional stakeholders to identify and implement opportunities for process improvement and optimization
- Acts as a coach and/ or mentor for other colleagues in the organization for process improvement projects
- Steer other working groups for realization of common goals
- Benchmark against other market practices and bring proposals for raising/ improving the process management practices
- Achieves defined individual and team KPIs, proactively implements improvements, corrections, and prevention measures for specific situations
- Improves processes in terms of quality and efficiency by means of e.g. Kaizen, Six Sigma, Lean, digitization, in alignment with Global standards and practices, as well as all relevant stakeholders
- Standardizes and re-engineers processes as well as their interfaces according to overall process model
- Reports, implements, and monitors process related KPIs/process heat maps; initiations and reports improvement measures and their progress if KPIs are not met
- Shares best practices /know-how transfer with relevant stakeholders
- Process implementation according to processes design determined by Global Process Owner (including documentation, process mapping) and, where mandated, end-to-end (outside SGBS) in collaboration with respective Process Owner
- Lead other projects/activities (e.g. organizational, innovation, IT related topics, migration) as per the roadmap
- Partners with operations to identify and address opportunities for growth in key metrics and business drivers
- Builds capabilities within the team to deliver insights to enable better decision-making
- Performs utilization analysis of the respective tower/department(s)supported in SSC Manila
- Aids in identifying the underlying causes of operational challenges and suggests lasting solutions for these issues.
- Analyzes data through various statistical tools and providing insights, solutions, and recommendation for process improvements
- Collaborates with process owners/process experts to validate the analysis and acquire recommendations, and/or insights
- Other related tasks as assigned by the direct manager
• Previous experience in process and project management and proven track record in process optimization projects/ continuous improvement of 2-4 years
• Proven skills in process and project management methods (e.g. Lean/ Six Sigma/ Kaizen, PMP, Prince2, Design Thinking), deep understanding of process design, process mappings and process evaluation. Certification in one of the above methodologies is a plus.
• IT affinity and experience in digitization and process automation technologies (e.g. RPA, machine learning, chatbot, AI)
• Good management of MS Office applications (Excel, Power point) and specific state of the art tools for mapping of processes
• Proficient in tracking and producing key metrics and developing strategies to help increase efficiency and quality in the organization
• Experience with analyzing datasets, such as transactional data for actionable business insights
• Ability to provide sound recommendation to help bridge performance gaps and identify business/process opportunities
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.