This position is responsible for Air Freight process & systems to support task in country including
regular check, audit of System and process compliance.
Job Responsibilities:
• Main contact for Air operational system related topics
• Act as the coordinating and communicating instance between RAF and country organization for operational system
and process topics within Airfreight function
• Engagement in the definition of operational standards via the Regional Air Freight and Country Air Freight management
• Provide training to country users include new functionality (Air)
• Testing of new functionality and change request
• Assist in rolling out new systems project in the country
• Provide status report and track issues to facilitate timely issue solution
• Audit of the system and process compliance according to SOP
• Review of current process and improve operations efficiency
• Document activity status and report to regional Air Freight and Country Organization
• Country refresher training for all country users
• Training for newcomers in Air freight
• Process mapping for overall country branches
• Data Quality check and enforcement
• Assist on customer on board implementation & testing
• Initiative to increase productivity and improvement
• Standardized, simplify processes and other project
• Deliver monthly management report
• Acquire requirements of existing / new customers (Local / Oversea)
• Organize discussion and alignment meeting to understand onboarding customer requirement includes exceptional handling requirement
• Run through SOP details with internal stakeholder
• Work with Regional implementation lead to coordinate and align process internally
• Monitor closely for 1 month upon account go-live
Job Specification (qualification, experience, skill, attributes):
• Strong analytical and conceptual capabilities
• Team player with very good communication skills
• System knowledge: Operational systems (TANGO) and other external system connected
• Ability to quickly establish and develop effective working relationships with internal stakeholder groups
• Project Management skills
• Ability to communicate ideas, rules, workflows, etc…
• Able to work independently
• Ability to mentor and coach on team environment
• Experiences in logistics industry or related industry with deep understanding of Airfreight business process and
supporting systems and technology
• Minimum higher diploma level with basic SQL knowledge
• Computer savvy with good working knowledge of business tools
• Knowledge of crystal report, or similar program would be an advantage
Benefits:
Total Rewards Package
DB Schenker Malaysia provides a Total Rewards Package comprised of competitive wages, comprehensive benefits and reward systems.
Work-life Balance
Our vacation and leave policies reflect our belief in proper work-life balance.
Employee Insurance Benefits
We provide comprehensive insurance package including Group Hospitalisation & Surgery (GHS), Group Personal Accident (GPA) & Group Term Life (GTL).
Mental Health and Well-being
We offer comprehensive support through an Employee Assistance Program, dedicated to enhancing and strengthening the well-being and resilience of our employees.
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
To be considered for this position you must have valid rights to work and live in Malaysia