Your tasks
Job Overview
At Schenker International S.A. de C.V. we are looking for a Platform Support Specialist to be part of our IT team, for our office in Guadalajara, Mexico, who will be responsible for supporting DB Schenker's Cloud environments based on a multi-hybrid-cloud architecture using global support processes and tools.
What will be your challenges?
- Maintain stable service operation within time zone.
- Perform regular monitoring, verifying and reviewing of managed resources status.
- Perform preliminary investigation and provide possible workaround applied to customer incidents.
- Perform continuous support for customer service requests, incl. new provision, build, configuration based on service catalogue following the given SOPs
- Defer and gathers respective incidents and report as problem to engineering level.
- Maintain and tracks SLAs in incident management, escalate when needed.
- Respond on respect the SLA to service request/incident etc. Escalate in time for complex issues.
Requirements
- Experience in 1st or 2nd level IT Support
- Experience with cloud computing and orchestration (based on AWS or Azure)
- Experience in applying Infrastructure as Code (IaC) paradigms
- Preferred applied tool knowledge: Terraform, CHEF, GIT, Jenkins, AZURE DevOps
Competences
- Customer and service orientation
- Ability to work effectively across diverse organizations, groups and functions
- Flexible thinker able to operate in a changing environment
- Fluent Business English (written and spoken)
Benefits
Why you will love DB Schenker
Many of our jobs come with great benefits and career path opportunities:
- Generous and additional vacation and yearly bonus schemes
- Financial savings and various insurance options
- Grocery & restaurant vouchers
- Flexible & hybrid working models
- Global & multicultural environment: Collaborate with colleagues all around the world.
- Language courses
- Mentorship, career program & development opportunities
- Learning & education programs
- Mental health & support initiatives
How to Get Started
You can begin by applying above or visit us at https://dbschenker.com/global/careers
Stay Connected With Us
Web Page: http://www.dbschenker.com
DB Schenker is committed to a diverse and inclusive workplace. DB Schenker is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our offer
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to move.